Shipping & Returns Policy

1. Shipping Methods & Timeframes

We currently ship orders to addresses within the continental United States. All orders are shipped via trusted carrier partners and typically arrive within:

3–5 business days from the time of dispatch
1–2 business days processing time before shipping

Once your order is fulfilled, you’ll receive a shipping confirmation email with tracking information.

2. Shipping Rates

Shipping charges are calculated at checkout based on your order total:

Orders over $75: Free standard shipping (3–5 business days)
Orders under $75: $7.50 flat-rate shipping

Shipping charges will be displayed at checkout and depend on the total order value.

3. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.

Additionally, we are unable to reroute or edit orders after they have been fulfilled.

4. Order Tracking

You’ll receive a tracking number via email once your order has shipped. You can use it to monitor your delivery directly through the carrier’s website.

If your tracking number is inactive after 24 hours, please contact us at hello@beinsync.co for assistance.

5. Delayed or Lost Shipments

While we aim to deliver on time, unforeseen carrier or weather-related delays may occasionally occur. If your shipment is delayed or appears lost, please follow these steps:

Check your tracking number for updates
Wait 48 hours in case of scan delays
Contact us at hello@beinsync.co for investigation and resolution

6. Returns & Refunds Policy

Due to the personalized and ingestible nature of our supplement packs, we do not accept returns or offer refunds once an order has been fulfilled and shipped.

This policy is in place to:

Ensure product safety and integrity
Prevent contamination or tampering
Uphold quality control standards
Comply with industry regulations and best practices

Because each product is custom-formulated for you based on quiz responses and/or wearable data, it cannot be restocked or resold. All sales are final.

7. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect
Or is not delivered due to a confirmed shipping error

We will issue a replacement at no cost to you. To request a replacement, please contact us at hello@beinsync.co within 7 days of delivery. Include your order number and a photo (if applicable).

Once verified, we will provide a replacement or store credit. Refunds are not issued.

8. Returned-to-Sender Packages

If your package is returned due to an incomplete or incorrect address at checkout:

We’ll contact you to confirm details
You may request a reshipment (additional shipping fees may apply)
Or receive store credit (excluding original shipping costs)

Please verify your address carefully at checkout to avoid delays.

9. Subscription Cancellations & Modifications

SYNC subscriptions are designed to offer flexibility as your needs evolve. You may:

Cancel your subscription at any time before your next billing date
Pause or skip deliveries
Update your health quiz or wearable data to modify your formulation

To avoid being charged, subscription changes must be made before your next renewal date. Once an order is processed and fulfilled, it cannot be canceled, edited, or refunded.

We send reminders ahead of each renewal so you have time to make changes.

To manage your subscription, log into your SYNC dashboard or contact us at hello@beinsync.co.

10. Need Help?

We’re here to support your wellness journey and ensure a seamless experience. If you have any questions about your order, subscription, or product, please reach out.

Email: hello@beinsync.co
Response time: Typically within 24–48 business hours

11. Shipping and Fulfillment

We currently ship orders to addresses within the continental United States. All orders are shipped via trusted carrier partners and typically arrive within 3–5 business days from the time of dispatch.

Shipping charges are calculated at checkout based on your order total. We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.

12. Returns & Refunds Policy

Due to the personalized and ingestible nature of our supplement packs, we do not accept returns or offer refunds once an order has been fulfilled and shipped. This policy is in place to ensure product safety and integrity, prevent contamination or tampering, uphold quality control standards, and comply with industry regulations and best practices.

If your order arrives damaged, defective, incorrect, or is not delivered due to a confirmed shipping error, we will issue a replacement at no cost to you. To request a replacement, contact us at hello@beinsync.co within 7 days of delivery. Include your order number and a photo (if applicable).