Terms of Service

01

Who we are

SYNC Health Inc. operates this website and the technology platform behind it. We are not a pharmacy and we are not a medical practice. Clinical decisions are made by independent, licensed US clinicians, and medications are prepared by independent licensed compounding pharmacies. When you use SYNC, you are entering into a relationship with those providers, facilitated by us.

02

Who can use SYNC

You must be at least 18 years old and physically located in a US state where our affiliated clinicians are licensed at the time of your consultation. You may not create an account on behalf of someone else, and you may not use another person’s account.

03

The telehealth relationship

Submitting an intake is a request for a clinical consultation — it is not an order, and it does not guarantee that any medication will be prescribed. The reviewing clinician exercises independent medical judgement and may decline to prescribe, prescribe something different from what you expected, or request further information. Their decision is final.

04

This site is not medical advice

Articles, product descriptions, protocol categories and educational content on this site are general information. They are not a diagnosis, not a treatment recommendation, and not a substitute for a consultation. Never disregard professional medical advice because of something you read here.

05

Compounded medications

Medications dispensed through SYNC are compounded for an individual patient by a licensed pharmacy. Compounded medications are not FDA-approved, and the FDA does not evaluate them for safety, efficacy or quality. The pharmacies we work with are FDA-registered and operate under cGMP standards, and batches are third-party tested — but that is a different thing from FDA approval and we do not represent it otherwise.

06

Accurate information

Your clinician can only be as safe as the information you give them. You agree that the medical history, medications, allergies and conditions you disclose are accurate and complete, and that you will update them when they change. Withholding information can make a protocol unsafe.

07

Orders, authorisation and billing

When you submit an order, your payment method is authorized but not charged. Funds are captured only if and when a clinician approves your protocol. If no prescription is issued, the authorization is released in full. Prices are shown in USD and may change, though changes never apply to a cycle already paid for.

08

Plans, renewals and cancellation

Multi-month plans renew automatically at the interval shown at checkout until cancelled. You may cancel or pause from your dashboard at any time before the next cycle is processed. Cancelling stops future cycles; it does not retroactively refund a cycle already dispensed.

09

Things you agree not to do

Do not resell, share, or transfer any medication dispensed to you. Do not use SYNC to obtain medication for another person. Do not scrape, reverse-engineer or interfere with the platform. Accounts used for any of these are closed without refund of the current cycle.

10

Intellectual property

The SYNC name, logo, site design, written content and photography belong to SYNC Health Inc. You may not reproduce them commercially without written permission.

11

Disclaimers and limitation of liability

The platform is provided on an “as is” basis. To the fullest extent permitted by law, SYNC Health Inc. disclaims implied warranties and limits its aggregate liability to the amount you paid us in the twelve months preceding the claim. Nothing here limits liability that cannot be limited under applicable law, and nothing here limits the independent professional liability of your treating clinician or the dispensing pharmacy.

12

Disputes

This section should set out governing law, venue, and whether disputes are resolved by binding arbitration with a class-action waiver, together with any opt-out window. The wording, the opt-out mechanics and the enforceability of the waiver vary by state and must be drafted by your attorney rather than adapted from a template.

13

Changes to these terms

We may update these terms. If a change is material, we will notify you by email or in-app before it takes effect. Continuing to use SYNC after that point means you accept the updated terms.

14

Contact

Questions about these terms can go to hello@beinsync.co or 701 Tillery Street, Unit 12-2689, Austin, Texas 78702

15

Partner Pharmacy Information

The Pharmacy Hub
15600 NW 15th Ave, Suite C
Miami, FL 33169
Phone: (888) 958-1382
Website: https://thepharmacyhub.com

Services are available in all 50 U.S. states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements. The Pharmacy Hub states that it is licensed by state boards of pharmacy nationwide and supports prescription fulfillment in all 50 states.

Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations, prescribing requirements, and dispensing restrictions.

16

Arora Health & Aesthetics, LLC

Contact: medicalcompliance@arorahealthgroup.com
Office Address: 300 Lenora Street, Seattle, WA 98121
Provider Website: www.arora-health.com
Dr. Sean Arora NPI#: 1841729449

17

Jurisdictional Notice

Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.

Compounded Tirzepatide

Compounded Tirzepatide

Compounded Tirzepatide

Compounded Tirzepatide

Compounded Tirzepatide

Compounded Semaglutide

Compounded Tirzepatide

Compounded Tirzepatide

Compounded Semaglutide

Compounded Semaglutide

Who we are

Who can use SYNC

The telehealth relationship

This site is not medical advice

Compounded medications

Accurate information

Orders, authorisation and billing

Plans, renewals and cancellation

Things you agree not to do

Intellectual property

Disclaimers and limitation of liability

Disputes

Changes to these terms

Contact

Partner Pharmacy Information

Arora Health & Aesthetics, LLC

Jurisdictional Notice